LET ME SHOW YOU HOW TO
Lead With Impact!
Elevate, integrate, & revolutionize your Customer Success leadership with our innovative courses, created for Customer Success leaders who are ready to catapult their careers and step up to executive impact.
Project Based Courses are centered around executive community and are designed for impactful and practical learning in business. Participants gain a deep understanding of fundamental principles and their application by fostering a space for idea exchange and comparing varied company experiences.
Unlike traditional methods involving passive listening or limited interaction, my approach emphasizes active engagement and real-world execution. These courses are a dynamic way to empower leaders to make significant impacts in their companies, teams, and customers.
CS Business Leadership Accelerator
Step up to Modern CS Leadership in the Age of AI.
You're driving renewals and expansions, but Sales gets the credit. The CFO talks margins and profitability, and CS isn't even in the room. You carry revenue responsibility without the influence to shape strategy. This is the C-Suite Impact Gap.
The CS Business Leadership Accelerator closes it.
Join a project-based executive community with 1:1 and group coaching designed to transform how you lead. You'll work alongside CS leaders who are proving profitability, forecasting with confidence, and earning real seats at the executive table.
Two 1:1 coaching sessions with Jan accelerate your transformation.
Weekly group coaching keeps you accountable.
The executive community gives you a sounding board for strategy long after the curriculum ends.
The 10-Week Fast Track curriculum guides you through four pillars:
Modern Executive and Change Leadership
Business and Customer Economics
Repeatable Customer Revenue & Team Systems
AI Innovators Lab: From Automation to Autonomy
You'll design AI-powered workflows that position you as a strategic innovator, apply frameworks like Repeatable Customer Revenue System, Guided Progress System, and Four-to-More Revenue Method directly to your CS program, and build deliverables you can present to your executive team immediately.
You'll also get access to the Career Crafting Community, two years on the learning platform, and a certificate in CS Business Leadership.
CS Business Leaders in the Accelerator have increased NRR from 102% to 110%+, grown expansions 50%+, cut CAC by 75%, and stepped up to the executive team with a real voice in strategy.
This is where CS leaders become executives their companies can't ignore.
Career Crafting Community
Intentional career growth for Customer Success professionals ready to step into their next-level leadership.
The Career Crafting Community is hosted within StepUpXchange. Through a structured journey, participants develop the clarity, confidence, and tools to own their story, align with their ideal companies, and step into roles where they lead with impact.
The experience blends strategic self-discovery with actionable resources:
Network-building strategies that expand your influence and visibility
A resume approach that fuses your strengths with the mission of your dream company
Templates, videos, tools, feedback, community, and bi-monthly group coaching to guide your growth
Inside the community, members connect through peer learning, mock interviews, and shared accountability—all designed to help you build lifelong career skills that fuel advancement, promotions, and transitions into tech and leadership.
Led by Jan Young, a seasoned CS Business Leader with 20+ years in tech, this program doesn’t just build careers—it transforms how you lead yourself.
Membership is monthly and includes full access to all resources, coaching, and community.
Join us for this practical, empowering, career acceleration experience.
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