Stop Waiting for an Invitation to Claim Your Seat at the Executive Table
Advance your CS role as a Post-Sales Revenue Leader, today!
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WHAT WE DO
Proving Your Executive Value as a Customer Success Leader can be Challenging.
Every day, you witness executive leaders offering short-sighted solutions from the sidelines.
While also facing increased churn, higher costs, unmet customer needs, and escalating company expenses.
Even more frustrating…
You articulate viable, customer-centric solutions, yet your words lack impact and are disregarded.
You don’t have the credibility to influence critical decision-making and grow company revenue.
Your CS leadership career suffers, and you miss crucial opportunities to champion customers.
You can’t garner respect and authority as an effective Customer Success leader in your company.
You can change that!
With tailored 1:1 career coaching, you will become an indispensable go-to resource on the customer and post-sales motion for the executive team.
(Imagine the CEO, CRO, or CFO coming to YOU as the expert resource.)
HERE’S YOUR GROWTH OPPORTUNITY
Most organizations experience broken GTM alignment, costing money through broken links between marketing language, sales promise, product, delivery, and customers.
They neglect, deprioritize, and dismiss the post-sales motion as non-revenue generating, leading to expensive customer acquisition costs without effective follow-through, onboarding, renewing, and expanding customers.
👉🏽 In other words, the Land and Expand motion is a bunch of Land without the Expand.
As CS leaders, you can forge the path to GTM alignment, revenue expansion, and executive leadership.
YOUR CAREER CARRIES UNLIMITED POTENTIAL
1.
GROWTH: Advance your CS program as an innovative, customer-centric revenue powerhouse.
2.
RESPECT: Break down company silos and garner company-wide respect + GTM authority.
3.
ELEVATION: StepUp and get promoted to Vice President or Chief Customer Officer.
Working with me, you will innovate through actionable, proactive CS leadership, increase confidence, and significantly impact your customers and company.
DON’T WAIT UNTIL IT’S TOO LATE
The best time to advance your career and growth as a CS leader is now.
So much of what happens in the first six months in your role as a CS leader is critical. Moreover, the first 90 days can get you on the right track or damage your credibility.
You choose.
It’s not enough to try this on your own.
You need support, guidance, and a strategy to prove your value, boost your authority, and establish yourself as a revenue leader.
Are you ready to get acquainted?
Here are 3 ways I can advance your career and company.
JYCX Executive Coaching
One-on-One
Invest in a transformative and proactive coaching experience and learn how to innovate and advance to the next stage in your Customer Success executive career.
Objectives & Key Results
🌱 Grow Your CS Program
💪🏻 Strengthen Your Team
đź’ˇ Innovate Your Company
đź’Ż Establish Your Credibility
Post-Sales Revenue Leadership
Cohort Course & Community
Build your impact as a revenue leader and walk away an in-depth understanding of the interplay between customer data, business models, and financial structures.
Objectives & Key Results
đź“Š Equip Yourself With Data
🤝 Incentivize Your Team
🏦 Project Your Revenue
🙌🏽 Understand Your Impact
JanYoungCX Consulting
GTM & CS Program
Stop hemorrhaging money by building customer-centric alignment across all functions, increasing revenue, reducing churn, and partnering with Customers.
Objectives & Key Results
👉🏼 Breakdown Silos
⛔️ Reduce Churn
🚀 Boost Retention Revenue
🏆 Innovate Your Business
THE JYCX APPROACH
Forward Thinking Coaching
Access specific, actionable content focusing on financial fundamentals, post-sales revenue, and technology leadership.
Gain tangible takeaways for immediate application.
Transformative Revenue Leadership
Unlock the secrets to impactful post-sales revenue leadership.
Direct your CS Program proactively, contribute to your company's bottom line, and have the data to back it up!
Customer-Centric Executive Strategy
Learn the essential skills to confidently navigate conversations with C-Suite and Board members.
Become a respected CS leader who is integral to the executive team.
HELLO! NICE TO MEET YOU
I'm Jan.
Chief Customer Officer & Customer-Led Growth Advisor
My Mission? To empower Customer Success leaders like you to step up and become innovative Executive Leaders, such as VPs or CCOs, and secure a seat at the executive table.
I ventured into coaching CS leaders due to a fundamental challenge: Your need for Customer Success executive power as revenue leaders, more alignment in Go-To-Market strategies, and maximized customer-centric growth.
Customer-centric businesses are the ones poised for exponential growth. And that's the core philosophy behind my work – when your customer succeeds, so do you.
Whether you're navigating complex CS programs, diving into change management, or aiming for the stars with executive leadership, I can help. My coaching goes beyond the status quo; it's about pushing boundaries with an actionable roadmap tailored to your success with practical implementation, real-time assessments and modifications, and revenue leadership.
Success Stories
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"Jan's mentorship has driven me toward a more strategic and impactful approach to leadership. I've not only learned to navigate the challenges unique to my identity but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan—my mentor, advocate, and catalyst for success."
RALPHETTE ENGLISH, 2023 CUSTOMER SUCCESS LEADER OF THE YEAR
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"Her ability to see beyond my words and guide me toward a fulfilling career path reflects her profound understanding of the tech industry and individual aspirations. Jan's impact on my journey is immeasurable, and I am grateful for her genuine commitment to helping others succeed in the dynamic world of CS."
DIVYA APTE, STRATEGIC & TECHNICAL CUSTOMER SUCCESS LEADER
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"A standout aspect of Jan's coaching is her focus on mindset. She encourages the development of a growth mindset, pushing me to see myself as a leader and expert. Her coaching sessions are not just about career advice; they are motivational and empowering experiences. The key focus areas became evident: growing my network, adjusting my mindset, and removing limiting beliefs. "
PERCY ROSE, CUSTOMER SUCCESS STRATEGY EXECUTIVE - HEWLETT PACKARD ENTERPRISE
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"Jan distinguishes herself through her proactive empathy and foresight. Drawing from her extensive startup experience, she anticipates needs and provides support. Her shared experiences foster a sense of camaraderie, making any challenge less intimidating."
RICK PERLAKI, SENIOR CUSTOMER SUCESS MANAGER
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"Jan's commitment to continuous learning and improvement shines through. She consistently recommended resources, making our sessions feel dynamic and well-informed. It wasn't like talking to a conventional coach; it was like having a knowledgeable ally who genuinely cared about providing practical solutions."
TALI SEGEV, VP CUSTOMER SUCCESS - MYND YOU
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"Jan's guidance has been invaluable in navigating my career trajectory within customer success. When faced with advancing to a higher role, Jan expertly guided me through the considerations, helping me weigh the pros and cons. Even when I received the offer for the new role, she provided invaluable advice on negotiation tactics, offering leverage points to consider. Her mentorship didn't stop there. Jan continues to support me in my current leadership position, helping me chart a path toward my long-term career goals and filling gaps in my knowledge and network. I am immensely grateful for Jan's ongoing support and mentorship, which have been pivotal in shaping my career journey."
MONICA TRIVEDI, SENIOR VICE PRESIDENT, GLOBAL CLIENT EXPERIENCE
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"Working with Jan on a four-month workshop was a transformative experience. Her depth of knowledge and willingness to share it freely enriched my understanding of customer success strategies. I am continually inspired by Jan's dedication to her craft and genuine desire to positively impact the customer success community. No matter where our paths may lead, I will always support Jan and eagerly contribute to any endeavor she undertakes. She embodies the spirit of a growth mindset and generosity, and I am grateful to have had the opportunity to learn and grow alongside her."
CINTHIA SILVA, CUSTOMER SUCCESS LEADER - FINTECH, NASDAQ
NEW ON THE BLOG
STRATEGIES TO ALIGN YOUR GTM STRATEGY & TIPS TO STEP UP YOUR CAREER AND CS PROGRAM
