YOU’RE NOT JUST A CS LEADER.

You're a visionary ready to transform your career and company.

The path to becoming a Customer Success executive is demanding, and you, the leader, are prepared to put in the consistent effort needed to make waves.

You're not just seeking a role; you're on a mission to establish yourself as a post-sales revenue leader and earn that rightful seat at the executive table.

LET’S CONNECT

YOU’RE IN THE RIGHT PLACE.

With customer-led growth, GTM alignment, and post-sales motion, the challenges are vast, but you're still optimistic.

You've identified the gaps and understand the complexities, and now, you're searching for the missing piece– the expertise, guidance, and confidence that will elevate your career to the next level.

That is where I come in.

I’m your strategic partner. Not only do I understand your challenges, but I can also guide you through the labyrinth of post-sales revenue leadership.

We'll turn your obstacles into stepping stones toward executive leadership.

“The challenges you face are not roadblocks but growth opportunities. ”
— JAN YOUNG

You Deserve A Career That Thrives On Innovation.

You Deserve A Career That Thrives On Innovation.

HI. I’M JAN YOUNG.

I help Heads Of Customer Success become VPs & StepUp into their Executive Career.

Jan Young is an award-winning Customer Success leader who has transformed CS leaders into award-winning executive team leaders. She has served as VP of Client Services for two successfully exited startups.

Since 2016, Jan has been coaching and advising founders, startups, and Customer Success leaders on increasing revenue, go-to-market alignment, and customer advocacy.

Jan graduated from UC Berkeley with honors, has an MBA from Columbia Business School, certifications in Blockchain Business Foundations and DEI in the Workplace from the University of South Florida, and is a Scrum Master and Scrum Product Owner.

She has worked in technology and startups since 2001 in various roles, including Marketing, Sales, Account Manager, Project Manager, Product Owner, Professional Services, and Customer Success.

When not immersed in her work, you’ll find her enjoying walks, hikes, bike rides, pickleball, wine tastings, whipping up vegan delights, and quality time with her husband and two rescue kittens.

A Few Accomplishments

20Yrs

20 Years of Experience in GTM, Technology, and Community-Building.

$30M

Built a customer success practice that led to a 8X revenue growth to $30M.

5x

Upsold services, created products for the customer, and 5X’d account revenue.

2000+

2000+ Customer Success Members inside our CxXchange community.

Unlocking Your Career Path As An Innovative Customer Success Executive Leader

Step 1: ASSESSMENT & Reflection

  • Lay the groundwork for identifying gaps within your CS program and learn my CS Executive Leadership Model.

  • Deep dive into your strengths, experiences, values, and professional toolbox. And assess your current state.

  • Factor in data analysis, break-even points, profitability, customer segmentation, and team dynamics.

Step 2: CS TOOLBOX & Goal Setting

  • Address any identified gaps and challenges and set goals powered by insights from your initial assessment.

  • Discuss the intricacies of the post-sales revenue leader checklist, refine your skills, and define your goals for your Customer Success program and career.

  • Prioritize your gaps, establish a roadmap, and position you for executive leadership.

Step 3: ACTION PLAN & Execution

  • Ensure proactive decision-making, transformative growth, and innovation.

  • Prepare a decisive action plan that spans your current role, manages CS program improvements, builds cross-functional relationships, and yields experience with key leaders and board members.

  • Adapt your plan based on real-time experiences, data, and evolving goals.

Success Stories

  • "Jan's mentorship has driven me toward a more strategic and impactful approach to leadership. I've not only learned to navigate the challenges unique to my identity but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan—my mentor, advocate, and catalyst for success."

    RALPHETTE ENGLISH, 2023 CUSTOMER SUCCESS LEADER OF THE YEAR

    LinkedIN

  • "Her ability to see beyond my words and guide me toward a fulfilling career path reflects her profound understanding of the tech industry and individual aspirations. Jan's impact on my journey is immeasurable, and I am grateful for her genuine commitment to helping others succeed in the dynamic world of CS."

    DIVYA APTE, STRATEGIC & TECHNICAL CUSTOMER SUCCESS LEADER

    Make It

  • "A standout aspect of Jan's coaching is her focus on mindset. She encourages the development of a growth mindset, pushing me to see myself as a leader and expert. Her coaching sessions are not just about career advice; they are motivational and empowering experiences. The key focus areas became evident: growing my network, adjusting my mindset, and removing limiting beliefs. "

    PERCY ROSE, CUSTOMER SUCCESS STRATEGY EXECUTIVE - HEWLETT PACKARD ENTERPRISE

    Make It

  • "Jan distinguishes herself through her proactive empathy and foresight. Drawing from her extensive startup experience, she anticipates needs and provides generous support. Her shared experiences foster a sense of camaraderie, making any challenge less intimidating."

    RICK PERLAKI, SENIOR CUSTOMER SUCESS MANAGER

    Make It

  • "Jan's commitment to continuous learning and improvement shines through. She consistently recommended resources, making our sessions feel dynamic and well-informed. It wasn't like talking to a conventional coach; it was like having a knowledgeable ally who genuinely cared about providing practical solutions."

    TALI SEGEV, VP CUSTOMER SUCCESS - MYND YOU

    Click Here

  • "Jan's guidance has been invaluable in navigating my career trajectory within customer success. When faced with advancing to a higher role, Jan expertly guided me through the considerations, helping me weigh the pros and cons. Even when I received the offer for the new role, she provided invaluable advice on negotiation tactics, offering leverage points to consider. Her mentorship didn't stop there. Jan continues to support me in my current leadership position, helping me chart a path toward my long-term career goals and filling gaps in my knowledge and network. I am immensely grateful for Jan's ongoing support and mentorship, which have been pivotal in shaping my career journey."

    MONICA TRIVEDI, SENIOR VICE PRESIDENT, GLOBAL CLIENT EXPERIENCE

    Click Here

  • "Working with Jan on a four-month workshop was a transformative experience. Her depth of knowledge and willingness to share it freely enriched my understanding of customer success strategies. I am continually inspired by Jan's dedication to her craft and genuine desire to positively impact the customer success community. No matter where our paths may lead, I will always support Jan and eagerly contribute to any endeavor she undertakes. She embodies the spirit of a growth mindset and generosity, and I am grateful to have had the opportunity to learn and grow alongside her."

    CINTHIA SILVA, CUSTOMER SUCCESS LEADER - FINTECH, NASDAQ

    Click Here

Are you ready to elevate your Customer Success leadership to the executive team?