LET ME SHOW YOU HOW TO
Step Into Your Power!
My consulting services encompass a range of flexible options, from one-hour consultations to comprehensive business intensives & assessments tailored to your goals, team size, & deliverables.
For those on a personal & professional development journey, my coaching package offers dedicated sessions covering varied topics, including financial leadership, AI applications, & career goals. Inside our resume & interview services, we’ll skillfully articulate your unique story and tailor your resume with your growth & success in mind.
CS + GTM Consulting
JanYoungCX Consulting offers a variety of consulting services that cater to your goals and team. Through workshops, or CS Program or GTM alignment assessments, we’ll identify and prioritize the most efficient use of your resources to meet your customers' objectives and grow your business. Team cohort coaching or leaders coaching can also ensure that best practices are adopted and optimized for lasting impact.
Not only will your business stop hemorrhaging money by building customer-centric alignment across all functions, but you’ll also increase revenue, reduce churn, and partner with your Customers throughout their post-sales journey.
CS and GTM consulting projects vary depending on your goals, team size, and deliverables. Services can be delivered in person or remotely as needed.
Introductory Call: Half Hour, complimentary
1 Hour Consults
Business Intensive: Go-To-Market Alignment, 4 Hours
Assessments:
Go-To-Market Alignment, CS program maturity, Digital, & scaled CS
Workshops:
Customer base segmentation, Customer Journey, Team structure and compensation, Digital and scaled CS, AI applications to CS
Consulting Projects: Pricing varies depending on duration & time needed.
Executive Coaching
JYCX 1:1 Executive Coaching offers a transformative, action-oriented, & proactive coaching experience. It provides an opportunity for self-assessment, innovation, and advancement to the next stage in your Customer Success career.
Whether navigating internal challenges within your current company or charting a course for a different path, The JYCX Approach ensures enhanced credibility, proactive decision-making, visionary thinking, and transformative growth.
Coaching is delivered via Zoom in 1-hour weekly or bi-weekly sessions to be completed within 24 consecutive weeks. It also includes async communication and consulting via Slack. Topics and goals are determined jointly but can include:
Financial and executive leadership
CS Tools, data structure, and trend analysis
Digital and scaled CS, AI applications to CS
Team management, hiring, training, and coaching
Career goals and development thought leadership
CS Program maturity, customer base segmentation, customer journey, team structure, and compensation Cohort Coaching for GTM leaders or CS team managers is also available. Pricing depends on group size.
Job Search Coaching
Identify & articulate your story for your resume and interviews.
Coaching is delivered via Zoom in four 1-hour weekly or bi-weekly sessions, to be completed within eight consecutive weeks. It includes async communication and consulting via Slack. Goals are determined jointly but can include:
Identifying strengths, skills, target roles, and companies
Identifying your strengths and career story
Improving interview techniques and preparation
Updating and reconfiguring resume, LinkedIn profile, and content strategy
Building a professional portfolio or thought leadership framework
“Cold customer acquisition is the most expensive way to grow revenue. By building customer advocates, you not only assure strong CLT:CAC ratios, your customer advocate attracts better prospects— leading to the least expensive sales cycle, better match customers, and exponential growth.”
Success Stories
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"Jan's mentorship has driven me toward a more strategic and impactful approach to leadership. I've not only learned to navigate the challenges unique to my identity but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan—my mentor, advocate, and catalyst for success."
RALPHETTE ENGLISH, 2023 CUSTOMER SUCCESS LEADER OF THE YEAR
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"Her ability to see beyond my words and guide me toward a fulfilling career path reflects her profound understanding of the tech industry and individual aspirations. Jan's impact on my journey is immeasurable, and I am grateful for her genuine commitment to helping others succeed in the dynamic world of CS."
DIVYA APTE, STRATEGIC & TECHNICAL CUSTOMER SUCCESS LEADER
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"A standout aspect of Jan's coaching is her focus on mindset. She encourages the development of a growth mindset, pushing me to see myself as a leader and expert. Her coaching sessions are not just about career advice; they are motivational and empowering experiences. The key focus areas became evident: growing my network, adjusting my mindset, and removing limiting beliefs. "
PERCY ROSE, CUSTOMER SUCCESS STRATEGY EXECUTIVE - HEWLETT PACKARD ENTERPRISE
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" Jan distinguishes herself through her proactive empathy and foresight. Drawing from her extensive startup experience, she anticipates needs and provides support. Her shared experiences foster a sense of camaraderie, making any challenge less intimidating."
RICK PERLAKI, SENIOR CUSTOMER SUCESS MANAGER
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"Jan's commitment to continuous learning and improvement shines through. She consistently recommended resources, making our sessions feel dynamic and well-informed. It wasn't like talking to a conventional coach; it was like having a knowledgeable ally who genuinely cared about providing practical solutions."
TALI SEGEV, VP CUSTOMER SUCCESS - MYND YOU
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"Jan's guidance has been invaluable in navigating my career trajectory within customer success. When faced with advancing to a higher role, Jan expertly guided me through the considerations, helping me weigh the pros and cons. Even when I received the offer for the new role, she provided invaluable advice on negotiation tactics, offering leverage points to consider. Her mentorship didn't stop there. Jan continues to support me in my current leadership position, helping me chart a path toward my long-term career goals and filling gaps in my knowledge and network. I am immensely grateful for Jan's ongoing support and mentorship, which have been pivotal in shaping my career journey."
MONICA TRIVEDI, SENIOR VICE PRESIDENT, GLOBAL CLIENT EXPERIENCE
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"Working with Jan on a four-month workshop was a transformative experience. Her depth of knowledge and willingness to share it freely enriched my understanding of customer success strategies. I am continually inspired by Jan's dedication to her craft and genuine desire to positively impact the customer success community. No matter where our paths may lead, I will always support Jan and eagerly contribute to any endeavor she undertakes. She embodies the spirit of a growth mindset and generosity, and I am grateful to have had the opportunity to learn and grow alongside her."
CINTHIA SILVA, CUSTOMER SUCCESS LEADER - FINTECH, NASDAQ
