Ready To Advance Your Role As A Post-Sales Revenue Leader?
Discover the 7 essential steps every CS leader must climb to elevate their role as a Revenue Leader and earn a seat at the executive table.
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Subscription businesses follow the Land & Expand Model, which is why SaaS companies have always made the majority of their money in the post-sales motion. If you or your company do not see the CS team and the post-sales motion as revenue generators, especially in uncertain economic times, you’re achieving below your potential.
CS Leaders—Discover the 7 steps to become a Revenue Leader, today. Get the FREE Guide.
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Based in sunny California, I’m Jan Young—a visionary Chief Customer Officer and Customer-Led Growth Advisor dedicated to helping clients maximize customer revenue and overcome GTM misalignment.
My belief in Customer-Led Growth underscores the idea that when customers succeed, businesses thrive, emphasizing the crucial role of customer-centric approaches to attain exponential growth.
Working with me, you’ll innovate through actionable and proactive CS leadership, become an effective Executive, and significantly impact your customers and company. It starts with Revenue Leadership. Get your guide, today!
Success Stories
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"Jan's mentorship has driven me toward a more strategic and impactful approach to leadership. I've not only learned to navigate the challenges unique to my identity but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan—my mentor, advocate, and catalyst for success."
RALPHETTE ENGLISH, 2023 CUSTOMER SUCCESS LEADER OF THE YEAR
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"Her ability to see beyond my words and guide me toward a fulfilling career path reflects her profound understanding of the tech industry and individual aspirations. Jan's impact on my journey is immeasurable, and I am grateful for her genuine commitment to helping others succeed in the dynamic world of CS."
DIVYA APTE, STRATEGIC & TECHNICAL CUSTOMER SUCCESS LEADER
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"A standout aspect of Jan's coaching is her focus on mindset. She encourages the development of a growth mindset, pushing me to see myself as a leader and expert. Her coaching sessions are not just about career advice; they are motivational and empowering experiences. The key focus areas became evident: growing my network, adjusting my mindset, and removing limiting beliefs. "
PERCY ROSE, CUSTOMER SUCCESS STRATEGY EXECUTIVE - HEWLETT PACKARD ENTERPRISE
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"Jan distinguishes herself through her proactive empathy and foresight. Drawing from her extensive startup experience, she anticipates needs and provides support. Her shared experiences foster a sense of camaraderie, making any challenge less intimidating."
RICK PERLAKI, SENIOR CUSTOMER SUCESS MANAGER
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"Jan's commitment to continuous learning and improvement shines through. She consistently recommended resources, making our sessions feel dynamic and well-informed. It wasn't like talking to a conventional coach; it was like having a knowledgeable ally who genuinely cared about providing practical solutions."
TALI SEGEV, VP CUSTOMER SUCCESS - MYND YOU
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"Jan's guidance has been invaluable in navigating my career trajectory within customer success. When faced with advancing to a higher role, Jan expertly guided me through the considerations, helping me weigh the pros and cons. Even when I received the offer for the new role, she provided invaluable advice on negotiation tactics, offering leverage points to consider. Her mentorship didn't stop there. Jan continues to support me in my current leadership position, helping me chart a path toward my long-term career goals and filling gaps in my knowledge and network. I am immensely grateful for Jan's ongoing support and mentorship, which have been pivotal in shaping my career journey."
MONICA TRIVEDI, SENIOR VICE PRESIDENT, GLOBAL CLIENT EXPERIENCE
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"Working with Jan on a four-month workshop was a transformative experience. Her depth of knowledge and willingness to share it freely enriched my understanding of customer success strategies. I am continually inspired by Jan's dedication to her craft and genuine desire to positively impact the customer success community. No matter where our paths may lead, I will always support Jan and eagerly contribute to any endeavor she undertakes. She embodies the spirit of a growth mindset and generosity, and I am grateful to have had the opportunity to learn and grow alongside her."
CINTHIA SILVA, CUSTOMER SUCCESS LEADER - FINTECH, NASDAQ
Become a Post-Sales Revenue Leader Today!
Become a Post-Sales Revenue Leader Today!